Support Engineer
3 weeks ago
About the Role
The Support Engineer is a key member of our team, responsible for providing solutions to customer- reported problems in accordance with established processes and contracted Service Level Agreements. This role requires domain knowledge of 4G & 5G Packet Core, as well as expertise in troubleshooting and complex log analysis.
Key Responsibilities
- Handle and resolve customer issues in a timely and professional manner
- Provide dedicated support to customers, ensuring their technical queries are addressed promptly
- Participate in project activities and engage with relevant stakeholders as needed
- Contribute to the development of technical skills and knowledge to stay up-to-date with industry advancements
Requirements
- BE/B Tech or equivalent education
- 8-10 years of experience in a similar role
- Exceptional troubleshooting skills and ability to analyze complex log data
- Strong technical skills, with a focus on 4G & 5G Packet Core and cloud core applications
Why Ericsson?
At Ericsson, we're committed to innovation and excellence. As a Support Engineer, you'll have the opportunity to work on cutting-edge technology, collaborate with a diverse team of experts, and contribute to the growth and development of our customers' networks.
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