Support Engineer

3 weeks ago


Gurgaon, Haryana, India Ericsson Full time

About the Role

The Support Engineer is a key member of our team, responsible for providing solutions to customer- reported problems in accordance with established processes and contracted Service Level Agreements. This role requires domain knowledge of 4G & 5G Packet Core, as well as expertise in troubleshooting and complex log analysis.

Key Responsibilities

  • Handle and resolve customer issues in a timely and professional manner
  • Provide dedicated support to customers, ensuring their technical queries are addressed promptly
  • Participate in project activities and engage with relevant stakeholders as needed
  • Contribute to the development of technical skills and knowledge to stay up-to-date with industry advancements

Requirements

  • BE/B Tech or equivalent education
  • 8-10 years of experience in a similar role
  • Exceptional troubleshooting skills and ability to analyze complex log data
  • Strong technical skills, with a focus on 4G & 5G Packet Core and cloud core applications

Why Ericsson?

At Ericsson, we're committed to innovation and excellence. As a Support Engineer, you'll have the opportunity to work on cutting-edge technology, collaborate with a diverse team of experts, and contribute to the growth and development of our customers' networks.



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