Senior Business Insights Specialist
2 weeks ago
Unlock career opportunities as a Data Analyst responsible for examining customer satisfaction and operational metric outcomes. The role entails analyzing qualitative and quantitative data to identify performance improvement areas.
Key Responsibilities:
- Determine focus areas and conduct analyses to comprehend drivers of performance gaps
- Collaborate with statisticians to develop key driver analysis, statistical linkages, and calibration between customer satisfaction and other operational metrics
- Support relationship-building with peers in Operations to understand current processes and identify potential gaps contributing to lower metric results
- Facilitate root cause analysis to determine underlying drivers behind performance gaps
- Develop updates reflecting current status and monitor progress against action plans
- Produce documentation of key insights, solution recommendations, and action plan results for incorporation into internal or client reviews
Candidate Profile:
- Bachelor's degree in a related field from a four-year college or university with two to four years' experience preferred
- 4+ years of overall analytical thinking and aptitude; ability to apply quantitative data analysis techniques to improve work processes
- Strong attention to detail, professionalism, and ability to develop relationships
- Strong communication skills, both written and verbal, with a strong customer service orientation
- Ability to work in an environment where activities and deliverables depend on diverse technical and business functional experts
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