
Exceptional Customer Service Representative
6 days ago
Job Opportunity: Customer Care Specialist
We are seeking a highly skilled professional to provide exceptional customer service and support to our clients in the US.
The ideal candidate will be responsible for handling incoming calls, identifying and assessing customer needs to achieve satisfaction, providing accurate and complete information using the right methods and tools, and resolving customer queries in a timely manner.
This role also involves booking flight tickets for customers and making sales, requiring excellent communication skills.
Key Responsibilities:
- Manage incoming calls from US customers
- Identify and assess customer needs to achieve satisfaction
- Provide accurate and complete information using the right methods and tools
- Resolve customer queries to provide appropriate solutions and alternatives within time limits
- Follow up to ensure resolution of customer issues
- Book flight tickets for customers and make sales
Required Skills and Qualifications:
- Excellent English communication skills
- 1-2 years of experience in International BPO Sales Process or Travel Sales Representative
- Proven customer care experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt respond to different types of characters
- Excellent communication and interpersonal skills
Benefits:
- Fulfilling career opportunities
- Chance to work with international clients
- Professional growth and development
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