Director of Workforce Management

Workforce Manager Job DescriptionThis is a senior-level position responsible for overseeing the workforce and ensuring that business operations run smoothly.Main Responsibilities:Plan and manage employee schedules to optimize productivity and service levels.Analyze performance metrics and adjust schedules accordingly to maintain optimal service levels.Track...

HR DirectorThis role requires an experienced HR professional to oversee the company's human resources strategy and operations.Develop and implement HR strategies that align with business objectives, ensuring compliance with relevant laws and regulations.Lead the execution of key HR initiatives, including recruitment, employee relations, workforce...

We are seeking an expert in workforce management with a strong focus on volume forecasting, advanced scheduling, and workload planning to optimize staffing and scheduling strategies.Key Responsibilities:Utilize Dayforce to predict staffing needs based on historical and real-time data.Configure and optimize advanced scheduling tools to align workforce supply...

Job DescriptionThe Workforce Management team is responsible for driving business solutions and strategies that optimize operational efficiency and maintain high levels of employee and customer satisfaction.As a Director, you will lead a diverse team of professionals supporting global operations across multiple clients and verticals. In close partnership with...

Key Responsibilities:Plan workforce management to ensure optimal staffing levels.Monitor real-time adherence, shrinkage, and service levels across business units.Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.Analyze trends, create reports, and recommend strategies for improving...

Workforce Engagement ExpertWe seek a highly skilled professional to enhance the employee experience throughout their lifecycle.This role involves managing and optimizing our workforce's overall satisfaction and engagement levels.Our ideal candidate will be a strategic thinker with excellent communication skills, able to foster a positive work environment.Key...

Strategic Workforce Management ExecutiveAs a seasoned professional, you will lead the development and implementation of a comprehensive workforce management strategy that drives business results and supports growth goals.

Workforce Optimization CoordinatorAbout the Role:We are seeking a detail-oriented and organized Workforce Optimization Coordinator to join our team. As a Workforce Optimization Coordinator, you will play a key role in managing tasks within our Managed Service Provider (MSP) program.Key Responsibilities include:Audit and Compliance: Conduct regular audits to...

Key ResponsibilitiesContingent Workforce Program ManagementLead the strategy, design, and execution of the global Contingent Workforce (CW) program to align with evolving business needs.Act as program owner and internal SME for all CW categories, including staff augmentation, independent contractors, payrollees, and SOW engagements.Manage the relationship...

Job TitleWorkforce Planning Manager - Night Shifts - 5 Days WFOKey Responsibilities:Develop and maintain long-term, mid-term, and short-term capacity plans for optimal workforce utilization.Forecast call volumes, workloads, FTE requirements, and staffing needs to ensure business objectives are met.Collaborate with Talent Acquisition and Training teams to...