
Workforce Optimization Specialist
1 week ago
About the Role:
We are seeking a detail-oriented and organized Workforce Optimization Coordinator to join our team. As a Workforce Optimization Coordinator, you will play a key role in managing tasks within our Managed Service Provider (MSP) program.
Key Responsibilities include:
- Audit and Compliance: Conduct regular audits to ensure compliance with client requirements and internal standards.
- Requirement Management: Oversee the documentation and validation of client requirements, supporting efficient staffing processes and ensuring alignment with program goals.
- Quality Assurance (QA): Implement QA procedures and perform audits to identify and correct discrepancies in staffing processes.
- Staff Augmentation: Coordinate worker profile management, including assignments, extensions, and terminations, in line with client demands.
- Handling Workload Spikes: Act as a support resource for junior specialists during high-volume periods, ensuring timely task completion and program continuity.
- Work Order Management: Manage updates to work orders, including extensions, terminations, and other changes, ensuring accuracy and compliance.
- Program Oversight: Monitor the progress and performance of the MSP program, tracking key metrics such as resource utilization and task completion.
- Communication: Maintain open communication channels with internal teams and external stakeholders to ensure program alignment and timely resolution of issues.
Requirements:
- Bachelor's degree in business administration, Human Resources, or a related field.
- Experience in MSP coordination within the staffing or workforce solutions industry is preferred.
- Strong attention to detail and a high level of accuracy in data management and documentation.
- Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
- Ability to manage multiple tasks concurrently in a fast-paced, deadline-driven environment.
- Familiarity with VMS platforms such as VNDLY is a plus.
- Proven ability to work independently and as part of a collaborative team.
- High level of adaptability and willingness to embrace change in a dynamic work environment.
Benefits:
This role offers a competitive salary, opportunities for growth and professional development, and a dynamic work environment that values teamwork and collaboration.
How to Apply:
To be considered for this exciting opportunity, please submit your resume and cover letter outlining your experience and qualifications.
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