Senior Workforce Manager

4 days ago


Thāne, Maharashtra, India beBeeWorkforce Full time ₹ 12,00,000 - ₹ 15,00,000
Workforce Manager Job Description

This is a senior-level position responsible for overseeing the workforce and ensuring that business operations run smoothly.

Main Responsibilities:
  • Plan and manage employee schedules to optimize productivity and service levels.
  • Analyze performance metrics and adjust schedules accordingly to maintain optimal service levels.
  • Track attendance, breaks, lunch hours, and time-off requests to ensure compliance with established schedules.
Key Performance Indicators:
  • Monitor real-time performance metrics such as service levels, average handle times, and agent availability.
  • Maintain optimal service levels by making timely adjustments to schedules or resource allocation.
Schedule Optimization:
  • Analyze historical data and workforce patterns to identify areas for schedule optimization.
  • Collaborate with analysts to implement flexible scheduling options and improve efficiency.
Reporting and Analysis:
  • Generate reports on key workforce metrics and provide insights on areas for improvement.
  • Update internal reports and tools to reflect changes in workforce management.
Compliance and Policy Adherence:
  • E nsure adherence to labor laws, regulations, and company policies.


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