Director of Operational Efficiency

3 days ago

Thāne, Maharashtra, India beBeeWorkforce Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Description

The Workforce Management team is responsible for driving business solutions and strategies that optimize operational efficiency and maintain high levels of employee and customer satisfaction.

As a Director, you will lead a diverse team of professionals supporting global operations across multiple clients and verticals. In close partnership with Operations teams, you will leverage your expertise in metrics, reporting, and data analysis to inform business decisions and drive growth.

  • Develop and implement workforce management strategies aligned with business objectives.
  • Analyze historical data and trends to forecast staffing needs, ensuring alignment with client requirements.
  • Collaborate with senior management and clients to create long-term workforce plans that support business growth and scalability.
  • Lead and develop a team of workforce analysts and Business Intelligence analysts.
  • Forecast staffing requirements based on historical data and predictive analytics.
  • Foster a culture of continuous improvement, encouraging innovation in workforce management practices and leveraging technology to streamline processes.
  • Ensure efficient scheduling of staff to meet forecasted demand while optimizing labor costs and ensuring compliance with labor laws.
  • Implement and maintain workforce management tools and software to streamline forecasting and scheduling processes.
  • Monitor real-time performance metrics and adjust staffing plans as needed to maintain service levels.
  • Coordinate with operations to manage intra-day staffing adjustments and address any service level deviations.
  • Develop and deliver comprehensive workforce management reports and dashboards to senior leadership and clients.
  • Analyze workforce data to identify trends, variances, and areas for improvement.
  • Provide insights and recommendations to optimize workforce performance and enhance operational efficiency.
  • Serve as the primary point of contact for workforce management-related matters with clients.
Key Responsibilities:
  • Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree preferred.
  • Minimum 15 years of experience in workforce management, with at least 6 years in a leadership role within a BPO environment.
  • Strong understanding of workforce management tools and software.
  • Proven ability to develop and implement effective workforce management strategies.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Strong leadership and team development skills, with experience managing a diverse workforce management team.
  • Effective communication and interpersonal skills, with the ability to work collaboratively with clients, senior management, and cross-functional teams.
About Our Team

We are a group of dedicated professionals who are passionate about our work and committed to delivering exceptional results. We value collaboration, open communication, and a supportive work environment. Our team plays a crucial role in achieving the goals of our clients' businesses and takes pride in our contributions.

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