
AI Driven Customer Advocate
2 weeks ago
We are seeking an experienced professional to fill the position of Customer Success Manager. The ideal candidate will have a strong understanding of AI-based products and be able to communicate their value proposition to customers.
The Customer Success Manager will work closely with product development to ensure customer feedback is incorporated into the product roadmap, partner with sales and business development to identify opportunities for growth, and collaborate with marketing and training teams to develop effective customer education materials.
Main Responsibilities:
- Customer Onboarding and Engagement: Ensure seamless onboarding processes and consistent customer engagement throughout the customer lifecycle.
- Product Adoption and Upsell/Cross-Sell Opportunities: Identify and capitalize on opportunities to enhance customer product usage and upsell/cross-sell relevant solutions.
- Customer Insights and Feedback: Analyze customer needs and preferences to inform product development and provide actionable feedback.
Requirements:
- Bachelor's/Master's degree in Technology, Business, or related field.
- 5-8 years of experience in Customer Success, Product Management, or Strategy roles (preferably in SaaS, AI, or EdTech).
- Proven track record in driving product adoption and revenue growth.
- Knowledge of competitive intelligence and market mapping is highly desirable.
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