AI Driven Customer Advocate

2 weeks ago

Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

We are an institute at the forefront of AI innovation, designing and delivering cutting-edge solutions that revolutionize education, businesses, and everyday problem-solving.

We seek a Customer Journey Success Manager to ensure our customers not only use but thrive with our products.

This role extends beyond customer support and relationship management.

The Customer Journey Success Manager will oversee the end-to-end product journey of the customer, guaranteeing adoption, effectiveness, and strategic upgrades.

They will collaborate as a product partner for customers—monitoring usage, enabling enhancements, and guiding them towards upgradation, cross-adoption, and new AI innovations.

Ensure seamless onboarding, consistent engagement, and long-term retention.

Customer Intelligence & Insights

Create customer journey dashboards and adoption metrics for senior leadership.

Share insights on product performance, customer behavior, and market trends.

Maintain a competitive intelligence framework with product comparisons and benchmarks.

Partner with sales and business development to identify upsell opportunities.

Collaborate with marketing and training teams to improve customer education materials.

Analytical mindset with experience in product usage tracking and data-driven insights.

Strategic thinker with proven upselling and product upgrade experience.

Bachelor's/Master's in Technology, Business, or related fields.

~5–8 years of experience in Customer Success, Product Management, or Strategy roles (preferably in SaaS, AI, or EdTech).

~ Knowledge of competitive intelligence and market mapping is highly desirable.

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