Customer Service Operations Coordinator

3 days ago


Noida, Uttar Pradesh, India Iron Systems Full time

Company Overview:

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms. For over 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services.

Job Responsibilities:

  • Manage customer services to support various customer programs in 70+ countries.
  • Monitor support cases regularly to ensure closure within set Service Level Agreements (SLAs).
  • Coordinate with resources/third-party vendors to meet SLAs.
  • Handle daily operations of the Command Centre.
  • Ability to complete assignments on schedule.
  • Ensure all orders are completed and systems updated accordingly.
  • Maintain metrics and customer service logs.

Required Skill Sets:

  • Strong verbal and written communication skills.
  • Analytical and problem-solving mindset.
  • Ability to work in a fast-paced 24/7 environment.

The estimated salary range for this position is between $50,000 and $70,000 per year, depending on experience and qualifications.



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