Customer Service Operations Coordinator
3 days ago
Company Overview:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms. For over 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services.
Job Responsibilities:
- Manage customer services to support various customer programs in 70+ countries.
- Monitor support cases regularly to ensure closure within set Service Level Agreements (SLAs).
- Coordinate with resources/third-party vendors to meet SLAs.
- Handle daily operations of the Command Centre.
- Ability to complete assignments on schedule.
- Ensure all orders are completed and systems updated accordingly.
- Maintain metrics and customer service logs.
Required Skill Sets:
- Strong verbal and written communication skills.
- Analytical and problem-solving mindset.
- Ability to work in a fast-paced 24/7 environment.
The estimated salary range for this position is between $50,000 and $70,000 per year, depending on experience and qualifications.
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