Pet Care Operations Coordinator
4 weeks ago
ThePetNest is a tech-enabled platform offering various pet care services across India. We are seeking a detail-oriented and organized Order Management Executive to manage customer bookings for pet services. In this role, you will ensure that all customer service bookings are processed efficiently and delivered seamlessly.
Key Responsibilities:
- Manage Customer Bookings: Process and manage customer bookings for pet services like grooming, vet consultations, and boarding.
- Service Coordination: Coordinate with pet care professionals and internal teams to schedule and confirm appointments.
- Appointment Management: Handle rescheduling, cancellations, and special requests from customers.
- Customer Communication: Communicate booking details, confirmations, and updates to customers via phone, email, or chat.
- Issue Resolution: Address customer concerns and resolve booking-related issues quickly and efficiently.
- Track Service Delivery: Monitor the progress of scheduled services and ensure timely completion.
- Feedback Collection: Gather customer feedback after services and relay it to the team for improvement.
Qualifications:
- Bachelor's Degree in Business Administration, Operations, or a related field.
- 1-2 years of experience in order management, customer service, or operations, preferably in a service-based industry.
- Strong ability to handle multiple tasks in a fast-paced environment, with great attention to detail.
- Excellent communication skills, both written and verbal, to interact effectively with customers and service providers.
- Strong organizational and time-management skills.
- Problem-solving skills and the ability to resolve customer issues quickly and efficiently.
- Proficiency with CRM systems or booking management software.
- A passion for pets and customer service, with a commitment to delivering excellent service.
- Ability to work both independently and collaboratively within a team environment.
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