E-Commerce Automotive Parts Advisor

2 weeks ago

Pushkar, Rajasthan, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Automotive Customer Service Representative Job Description

This role involves managing daily customer requests across various channels and providing exceptional support to members.

  • Main Responsibilities:
  • Handle customer inquiries, address complaints, and resolve issues in a timely manner.
  • Sell products, process returns, and handle related requests efficiently.
  • Analyze customers' needs to achieve satisfaction and deliver excellent service.
  • Maintain records of customer interactions, comments, and complaints for future reference.
  • Provide feedback to management regarding customer concerns and emerging trends.
  • Collaborate with a team of customer service representatives to find solutions to complex problems.
  • Document knowledge into useful content for the benefit of the team.
  • Required Skills and Qualifications:
  • Demonstrated experience in customer service with a strong focus on delivering exceptional results.
  • In-depth knowledge of automotive repair, parts, and components is essential.
  • Strong analytical and problem-solving abilities are required to diagnose problems and propose effective solutions.
  • The ability to multitask, prioritize tasks, and manage time efficiently is crucial.
  • A positive, empathetic, and professional demeanor is necessary when interacting with customers.
  • Digital literacy is also a must-have skill.

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