Ecommerce Growth Strategist

1 week ago

Pushkar, Rajasthan, India beBeeRetention Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description:

About our organization we are a SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

We work with 3000+ e-commerce brands globally across 50+ countries and have received over 200+ odd 5-star reviews from satisfied customers.

This role involves owning customer retention making them true fans of our products while also listening to customer feedback to form a pipeline of customer insights for our product team.

Key Responsibilities:
  • Ensuring customer onboarding and providing a delightful experience.
  • Tracking product adoption to ensure customers derive maximum value leading to upsells and expansion revenue.
  • Becoming a trusted advisor helping customers get the most out of our products.
Requirements:
  • You must care about delivering exceptional service that surpasses industry standards.
  • Have a genuine interest in conversations with people from different backgrounds to learn about their experiences.
  • Be able to empathize with customers and provide personalized support.
Our Culture:

We're a dynamic organization that values progress over perfection. Our core values include-

  • Go Above And Beyond
  • Making Things Happen
  • Say It Like It Is
  • Don't Take Yourself Seriously Take Your Work Seriously

As a valued member of our team you can expect competitive benefits including ESOPs health insurance quarterly off-sites cult fitness membership personal development opportunities and salary in advance.

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