eCommerce Account Strategist

1 week ago

Pushkar, Rajasthan, India beBeeAccount Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Summary

We are seeking an experienced eCommerce Account Strategist to manage and scale our clients' eCommerce marketplace businesses. As a senior-level client-facing role, this position combines strategic planning, market operations, and account growth to drive revenue and GMV goals.

Main Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for clients, ensuring strategic alignment and satisfaction.

• Build and maintain strong relationships with clients, platform stakeholders, and internal teams.

• Lead regular strategy calls, executive touchpoints, and business reviews.

Marketplace Strategy & Execution

• Define goals around GMV, profitability, and channel diversification with clients.

• Develop data-backed strategies aligned with industry trends and client goals.

• Monitor competitor performance and execute initiatives such as seasonal selling, global expansion, and fulfillment scoping.

Performance Optimization

• Track and optimize KPIs like Sell-Through Rate (STR), fulfillment lead times, and pricing effectiveness.

• Identify and resolve technical listing, feed, or policy issues with engineering support.

• Ensure product listings, keywords, and campaign structures follow best practices for each marketplace.

Data-Driven Insights & Reporting

• Deliver regular performance updates and dashboards on GMV, operational health, and ad efficiency.

• Use platform analytics to guide strategy on promotions, expansion, and budget recommendations.

• Lead business reviews and roadmap presentations using performance insights.

Account Growth & Renewal Management

• Identify upsell opportunities and lead conversations on new marketplaces, ad tools, or catalog expansion.

• Support revenue retention and renewal processes by demonstrating clear ROI.

• Mitigate risks related to sales decline, compliance issues, or fulfillment disruptions.

Internal & Cross-Functional Collaboration

• Work with client success engineering, support, and product teams to troubleshoot and improve service delivery.

• Partner with finance, sales, and renewals teams to drive revenue forecasts, RFP responses, and pipeline growth.

• Ensure alignment across teams through playbooks, process documentation, and strategic alignment sessions.

Qualifications:

• Bachelor's or Master's degree in Business, Marketing, or related field.

• 3–9 years of experience managing eCommerce marketplace accounts.

• Hands-on knowledge of retail marketplace tools and seller portals.

• Strong analytical skills; ability to translate data into clear strategies and recommendations.

• Excellent client communication, stakeholder management, and project leadership abilities.

• Familiarity with global accounts or multi-country marketplaces is a plus.

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