Customer Service Solutions Expert

4 days ago

Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 14,90,000 - ₹ 21,46,900

Senior Business Solutions Consultant

As a Senior Business Solutions Consultant, you will lead the design and implementation of customer service solutions. Your expertise will ensure seamless integration of our systems with other modules.

  • Develop and implement end-to-end customer service strategies.
  • Provide guidance on processes such as order management, notifications, contracts, warranty management, returns, and claims.
  • Collaborate with stakeholders to gather requirements and translate them into effective solutions.
  • Configure and customize our customer service module to optimize workflows.
  • Troubleshoot complex issues escalated from support teams.
  • Coordinate with cross-functional teams to ensure smooth system integration.
  • Mentor junior consultants and support teams, promoting knowledge sharing and best practices.
  • Conduct workshops and training sessions to maximize system adoption.
  • Stay updated with industry trends and recommend continuous improvements.
Required Skills and Qualifications:
  • Expertise in SAP CS solutions.
  • Strong understanding of customer service processes.
  • Excellent communication and collaboration skills.
  • Ability to analyze complex issues and develop effective solutions.
  • Experience in mentoring and training junior consultants.
  • Knowledge of industry trends and best practices.
Benefits:

As a Senior Business Solutions Consultant, you will have opportunities for professional growth and development. You will work with a talented team to deliver exceptional customer service solutions.

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