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2 weeks ago
We are seeking a skilled Service Delivery Expert to join our team. This role involves developing and implementing a comprehensive service strategy for mobile robotics, aligning with business objectives and customer needs.
About the Role- Develop and implement a comprehensive service strategy for mobile robotics.
- Oversee operations, including SOPs for onboarding and field operations.
- Provide expert technical leadership on complex mobile robotics systems.
- Be the primary point of contact for high-value clients post-deployment.
- Leverage data to improve processes across delivery, support, and customer engagement.
This role requires:
- Bachelor's degree in Business, Operations, Engineering, or a related field (MBA preferred).
- 12+ years of experience in operations management, industrial maintenance, field service, or a related field, with 5+ years in a leadership role.
- Deep understanding of mobile robotics systems and aftermarket product ecosystems.
- In-depth knowledge of technologies relevant to robotics, such as sensors, actuators, and control systems.
- Preferred experience working with MR owners, a product company, or in the automotive industry.
The ideal candidate will have a proven track record in customer success, delivery operations, and account management.
About UsWe are a leading industrial automation company, part of a top engineering group. Our mission is to deliver innovative solutions that drive business success.
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