Service Delivery Expert

2 weeks ago


Allahabad, Uttar Pradesh, India beBeeServicedelivery Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Description

We are seeking a skilled Service Delivery Expert to join our team. This role involves developing and implementing a comprehensive service strategy for mobile robotics, aligning with business objectives and customer needs.

About the Role
  • Develop and implement a comprehensive service strategy for mobile robotics.
  • Oversee operations, including SOPs for onboarding and field operations.
  • Provide expert technical leadership on complex mobile robotics systems.
  • Be the primary point of contact for high-value clients post-deployment.
  • Leverage data to improve processes across delivery, support, and customer engagement.
Key Responsibilities

This role requires:

  • Bachelor's degree in Business, Operations, Engineering, or a related field (MBA preferred).
  • 12+ years of experience in operations management, industrial maintenance, field service, or a related field, with 5+ years in a leadership role.
  • Deep understanding of mobile robotics systems and aftermarket product ecosystems.
  • In-depth knowledge of technologies relevant to robotics, such as sensors, actuators, and control systems.
  • Preferred experience working with MR owners, a product company, or in the automotive industry.
What We Offer

The ideal candidate will have a proven track record in customer success, delivery operations, and account management.

About Us

We are a leading industrial automation company, part of a top engineering group. Our mission is to deliver innovative solutions that drive business success.



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