IT Services Delivery Director

12 hours ago

Allahabad, Uttar Pradesh, India beBeeProject Full time ₹ 9,00,000 - ₹ 11,50,000
Job Description

The Associate Manager - Services Delivery is a key role in the organization, responsible for leading and overseeing the successful execution of IT service projects. This involves defining project objectives, deliverables, and success criteria while managing project lifecycles. The ideal candidate will have experience in managing projectized environments, IT service delivery, and people management.

This position requires strong leadership, conflict resolution, and decision-making abilities. The ability to lead cross-functional and geographically dispersed teams is essential. Effective communication and relationship-building with clients and teams are also crucial.

Required Skills and Qualifications
  • Bachelor's degree in IT, Project Management, or a related field
  • PMP, PRINCE2, ITIL, or Agile certifications required
  • Greater than 8 years of experience in Service delivery in EUC, Networking, and similar roles in IT Managed services

The ideal candidate will possess expertise in project management frameworks (e.g., Agile, Waterfall) and proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project). Strong analytical and reporting skills are also necessary.

Benefits
  • Leading project-based teams across multiple projects concurrently
  • Occasional travel to customer or project sites may be required
  • Flexibility to work outside regular hours to meet project milestones or address critical issues

The successful candidate will be responsible for managing accounts with a revenue size of minimum $1 million and ensuring timely onboarding and proper allocation of new resources for projects.

Key Competencies
  • Ability to lead cross-functional and geographically dispersed teams
  • Awareness/ knowledge in managing Service delivery lifecycles
  • Stakeholder Management: Effective communication and relationship-building with clients and teams

Continuous Improvement is also an essential aspect of this role, requiring the ability to focus on driving innovation and quality enhancements.

Customer focus and service excellence are also core competencies, as well as attention to detail and process orientation.

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