Complaints Resolutions Manager

5 days ago


Bhavnagar, Gujarat, India beBeeGrievance Full time ₹ 8,00,000 - ₹ 12,00,000
Key Responsibilities:

We are seeking a proactive and empathetic professional to handle employee and stakeholder concerns with professionalism, discretion, and care.

  • Receive, log, and manage all formal grievances and complaints
  • Conduct impartial investigations through interviews, data collection, and documentation
  • Mediate between parties to reach fair and timely resolutions
  • Ensure compliance with internal policies and applicable labor laws
  • Advise employees and management on grievance handling procedures
  • Identify recurring patterns and suggest process or policy improvements
Required Skills and Qualifications:
  • Bachelor's degree in HR, Law, Psychology, Business Administration, or a related field
  • 1–2 years of experience in grievance handling, employee relations, or a similar role
  • Strong conflict resolution and investigative skills
  • Ability to stay objective and unbiased in sensitive situations
  • High levels of discretion, confidentiality, and professionalism
  • Excellent written and verbal communication skills
Why Choose Us?
  • Be part of an AI-driven organization
  • Work closely with experienced professionals
  • Get exposure to real-world challenges in people management
  • Join a collaborative workplace culture


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