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Technical Incident Resolution Expert

3 weeks ago

Bhavnagar, Gujarat, India beBeeManagement Full time ₹ 30,00,000 - ₹ 40,00,000
Incident Manager Role

We are seeking a seasoned Incident Management Specialist to fill this challenging position.

The ideal candidate will have a strong background in IT service management and experience in managing complex incidents, ensuring swift resolution with minimal business impact.

Key Responsibilities
  • Analyze and facilitate immediate response to incidents affecting end users
  • Provide guidance on moderately complex to complex incidents, including significant events and communication strategies
  • Collaborate with IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimizing disruption
  • Document incident details according to exit criteria for Problem Management
  • Communicate incident status across the organization
  • Lead technical support employees involved in the incident, providing direction and coaching
  • Work effectively with cross-functional teams and lead matrixed groups
  • Exhibit strong interpersonal skills, including collaboration, negotiation, and effective communication at all levels
  • Demonstrate leadership presence, authority, and responsibility to prioritize, track, and drive execution in high-pressure situations
  • Possess working knowledge of infrastructure components and interdependencies associated with WAN, network access, authentication, email, and collaboration tools/SaaS solutions

Required Skills:

  • Leadership
  • Communication
  • Collaboration
  • Negotiation
  • Interpersonal skills
  • IT service management
  • Problem-solving

This is a demanding role requiring a deep understanding of IT systems and exceptional communication skills, along with the ability to navigate complex scenarios and deliver results under pressure.