
Chief Complaint Resolutions Specialist
3 days ago
Job Overview
As a Grievance Officer, you will be responsible for end-to-end grievance resolution across all channels. This includes leading dispute resolution and serving as the single point of contact for complaints involving fraud.
Key Responsibilities:
- Customer Complaints: Manage day-to-day complaint desk on email/phone and other channels, acknowledging within policy timelines, sorting and prioritizing severity and urgency, and driving first-time resolution with internal teams.
- Dispute Resolution & Escalations: Handle all dispute issues by handling escalations with customers and liaising with internal teams to resolve complaints.
- Regulatory Compliance: Ensure complete records for internal audit, statutory audit, and inspections, including complaint logs, timelines, decisions, communications, and evidence.
- Fraud & Cyber-Crime Handling: Regularly report phishing/impersonation/loan-app clones/UPI frauds using your name to law enforcement authorities and maintain records and logs of all such activity.
Requirements:
- 5-9 years in grievance redressal, customer advocacy, and operations in finance.
- Strong working knowledge of regulations, workflows, and documentation.
- Excellent stakeholder management and strong communication skills, both oral and written.
- CRM/Ticketing (Freshdesk/Zendesk/Salesforce), regulatory portals/APIs.
-
Complaints Resolutions Manager
4 days ago
Bhavnagar, Gujarat, India beBeeGrievance Full time ₹ 8,00,000 - ₹ 12,00,000Key Responsibilities:We are seeking a proactive and empathetic professional to handle employee and stakeholder concerns with professionalism, discretion, and care.Receive, log, and manage all formal grievances and complaintsConduct impartial investigations through interviews, data collection, and documentationMediate between parties to reach fair and timely...
-
Senior Dispute Resolution Specialist
5 days ago
Bhavnagar, Gujarat, India beBeeLitigation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job TitleChief Manager is a pivotal role within our organization, responsible for overseeing the effective management of litigation and dispute resolution procedures.This includes managing complex litigation cases, encompassing matters related to RoW compensation, land acquisition, arbitration, constitutional issues, claims, contractual disputes, and...
-
Claims Resolution Specialist
4 days ago
Bhavnagar, Gujarat, India beBeeClaims Full time ₹ 10,00,000 - ₹ 12,40,000Claims Resolution SpecialistWe are dedicated to empowering individuals and organizations through knowledge and expertise. Our mission is to provide exceptional services that help achieve personal and professional goals, making a meaningful difference by offering guidance, resources, and innovative solutions.This role involves processing Life Insurance and...
-
Healthcare Claim Resolution Professional
4 days ago
Bhavnagar, Gujarat, India beBeeClaims Full time ₹ 4,00,000 - ₹ 8,00,000As a Claims Resolution Specialist, you will be responsible for ensuring timely and accurate processing of health insurance claims. This is an exciting opportunity to join our team and contribute to the success of our organization.About the Role:We are seeking a detail-oriented individual with excellent analytical and problem-solving skills. The ideal...
-
Chief Payments Resolution Manager
4 days ago
Bhavnagar, Gujarat, India beBeeReconciliation Full time ₹ 12,00,000 - ₹ 15,00,000Lead Reconciliation SpecialistAs a key member of our payments team, you will play a vital role in advancing our Customer First initiative by managing and supervising reconciliation and settlement activities to ensure an effective operating model.Process payments and transactions within standardized turnaround times, meeting SLA...
-
Chief Data Infrastructure Specialist
1 week ago
Bhavnagar, Gujarat, India beBeeDataInfrastructure Full time US$ 1,50,000 - US$ 2,50,000Job SummaryWe are seeking a skilled Chief Data Infrastructure Specialist to design, implement, and manage scalable data architectures.Main Responsibilities:Data Modeling and Integration: Develop logical and physical data models, integrating diverse data sources, and building cloud-based data storage solutions.Cloud and On-Premises Architectures: Build and...
-
Facilities Support Specialist
6 hours ago
Bhavnagar, Gujarat, India beBeeAdministrative Full time ₹ 8,00,000 - ₹ 12,00,000Facilities CoordinatorWe are seeking an ambitious and detail-oriented Facilities Administrator to join our team. With over 50 years of expertise, we have earned the trust of 10,000+ customers by delivering exceptional experiences anchored in our core values of trust, quality, customer-first, and innovation.As a Facilities Administrator, you will be...
-
Technical Incident Resolution Expert
4 days ago
Bhavnagar, Gujarat, India beBeeManagement Full time ₹ 30,00,000 - ₹ 40,00,000Incident Manager RoleWe are seeking a seasoned Incident Management Specialist to fill this challenging position.The ideal candidate will have a strong background in IT service management and experience in managing complex incidents, ensuring swift resolution with minimal business impact.Key ResponsibilitiesAnalyze and facilitate immediate response to...
-
On-Site Support Specialist
4 days ago
Bhavnagar, Gujarat, India beBeeFieldService Full time ₹ 60,00,000 - ₹ 80,00,000Job DescriptionWe are seeking a skilled Service Engineer to provide on-site support and drive customer satisfaction.The successful candidate will be responsible for handling customer complaints, attending commissioning calls, and ensuring resolution of service issues for installations across the region.
-
Chief Financial Operations Specialist
4 days ago
Bhavnagar, Gujarat, India beBeeAccountant Full time ₹ 5,00,000 - ₹ 7,20,000Job Title: Chief Financial Operations SpecialistAbout Us:We specialize in automating key business processes using the Zoho suite of applications.ResponsibilitiesManage client accounting projects and migration projects from other accounting software to Zoho Books, ensuring a seamless transition for clients and maintaining the integrity of their financial...