Senior Quality Assurance Expert

5 days ago

Delhi, Delhi, India beBeeQuality Full time ₹ 8,50,000 - ₹ 12,10,000

Job Overview

The Global Risk Solutions (GRS) Capability Center Operations team is expanding its Quality Assurance function by establishing a Quality Assurance team in India. This team will be responsible for performing independent QA audits for underwriting operations executed by Business Process Outsourcing (BPO) teams for different regional markets.

Our organization requires an experienced and detail-oriented Quality Assurance Specialist to perform QA audits. The successful candidate will be part of a specialized quality team, responsible for conducting deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and BPO partners.

Key Responsibilities:

  • Conduct monthly quality reviews/audits according to stipulated timeframe/Service Level Agreement (SLA) while complying with process Standard Operating Procedures (SOPs) and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partner teams and support capability uplift.
  • Participate in calibration sessions with onshore counterparts and BPO QA teams.
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
  • Support creation and maintenance of QA calibration guides for all existing processes and new transition processes.
  • Resolve disputes in rebuttal according to the action plan agreed by the team in time.
  • Log errors tracked and follow-up on corrections by processors.
  • Participate in training sessions from business stakeholders and update QA SOPs to align with changes.
  • Responsible for new starter training as a mentor and dedicated trainer for different processes.
  • Undertake any ad hoc tasks and responsibilities as required.
  • Maintain a highly effective and responsive working relationship with all internal and external stakeholders.

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