ServiceNow ITOM Professional

7 hours ago

Kollam, Kerala, India beBeeServicenow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: ServiceNow ITOM Specialist

We are seeking an experienced professional to join our team as a ServiceNow ITOM specialist. This role involves working closely with business stakeholders, analysing and reviewing detailed business and technical requirements.

Key Responsibilities:
  • Design and Development: Configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, Integration Hub.
  • Capture Requirements: From Business stakeholders & SMEs through demonstrations and workshops.
  • Co-ordination: With internal/external stakeholders for development of user stories, configurations and delivery within agreed timelines.
  • Configure Modules: Develop custom solutions as required through scripting and software development.
  • Prepare Technical Documents: HLD/LLD, architecture design, technical documentations as specified and as internally required.
  • Technology Direction: Work with the platform team to update technology direction and strategy.
  • Value Assessments: Provide value-based assessments and workshops to help maximize business results from ServiceNow software.
Required Skills and Qualifications:
  • Experience: At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations and development of ITOM.
  • Hands-on Experience: In scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
  • Expert Knowledge: Configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Event Management: Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Data Integration: Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data sources.
  • CMDB Management: Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • UI Configuration: Expertise in configuring UI Actions/ UI Policy ACL, etc. Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Performance Analytics: Experience with Performance Analytics, Predictive Intelligence and designing KPI driven Reporting & Dashboards.
  • Application Development: Develop & manage application code, user interfaces, and integration components.
  • Documentation: Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc.
What We Offer:

This role offers the opportunity to work with a dynamic team and contribute to the development of innovative solutions using the ServiceNow platform.

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