Senior Customer Experience Manager

2 weeks ago

Alwar, Rajasthan, India beBeeClient Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: Client Services Representative

We are seeking a skilled professional to fill the position of Client Services Representative. This role will involve providing exceptional customer service and support to clients, ensuring their needs are met and exceeded.

  • Create and execute comprehensive social media strategies that align with our brand identity and target audience.
  • Curate and schedule engaging content across multiple social media platforms, utilizing knowledge of community management.
  • Track and analyze social media metrics to measure performance and identify areas for improvement.
  • Stay updated on the latest social media trends and best practices to optimize brand presence on different platforms.
  • Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
  • Collaborate with internal teams and freelance networks to ensure consistent messaging and brand alignment.
  • Influence without direct authority, establishing efficient working relations with internal and external stakeholders.
  • Participate in project movement activities, support team initiatives and objectives.
  • Identify and recommend process improvements and initiatives.
  • Facilitate resolution of issues by working closely with cross-functional teams.
  • Plan, execute and manage deliveries for enterprises across industries.
  • Ensure timely delivery of projects that match/exceed set quality standards.
  • Monitor capacity utilization on projects and supply of talent accordingly.
  • Mentor, train and lead a team of project managers and supply leads.
  • Decent strategy knowledge.
  • Build strong client relationships, identifying pain points and future needs.
  • Meet clients regularly, being a strategic, solution-oriented partner via email and phone.
  • Work with clients and internal teams to plan and coordinate projects from inception.
  • Assist with project planning, including resource forecasting, timelines, and budgeting.
  • End-to-end ownership of client delight and operational efficiency.
  • Coordinate and implement successful projects from start to finish.
  • Set and implement systems and processes for process improvements & operational efficiency.
Requirements:
  • Minimum 3 years of experience in a client-facing role, with at least 3 years of experience in team management.
  • Strong problem-solving skills with a growth mindset and proactive approach.
  • Proficiency in comprehension, negotiation, and analytical skills.
  • Graduate or Postgraduate degree (MBA preferred).
  • Exceptional written and oral communication skills in English.
  • Skilled in networking and communication across diverse functions.
  • Ability to navigate ambiguity and conflicting priorities with rigor.

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