Chief Technical Officer

2 weeks ago

Gulbarga, Karnataka, India beBeeTechnical Full time US$ 1,25,000 - US$ 1,75,000
Job Description

The DevOps Architect will work with talented engineers and architects to deliver SaaS product offerings to our customers using exciting, cutting-edge technologies.

Key Responsibilities:

  • Provide technical expertise and leadership to Production Operations teams.
  • Help implement the goals and deliverables as determined by Leadership.
  • Ensure smooth operations of SaaS products.
  • Take complete ownership of customer implementations, including SLA and SLO.
  • Automate, enhance, and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting.
  • Drive critical processes in Operations, such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting.
  • Drive Disaster Recovery and failover procedures, training, testing, and team readiness.
  • Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
  • Contribute to process improvements and technical improvements that lead to increased stability and reliability.
  • Support continuous improvements in Operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.
  • Improve automation of provisioning, deployment, monitoring, alerting, and escalation.
  • Support secure operations by implementing best-in-class recommendations for secure operations.
  • Carry out ongoing Production Ops activities with precision and quality.
  • Define, build, and deliver a high-quality SaaS Platform for work with third-party vendors and partners to help develop a complete solution set on the SaaS platform.
  • Representing Operations in InfoSec meetings and developing and driving secure procedures.
  • Help obtain and maintain various certifications.
  • Being a good team player & leader when needed for a high-performance delivery team by reviewing personal/team performance, quality reviews, and managing operations and operational issues.
  • Establish a culture of high performance, ownership, delivery focus, and continuous improvement.
  • Implement and carry out procedures and policies to ensure high-quality operations with appropriate levels of management controls.
  • Act as an internal contact for platform services issues for a customer.
  • Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA.

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