Trusted Algorithmic Trading Support Specialist
2 weeks ago
Scalpers Trading Academy in Chennai is a renowned institution that provides personalized training to over 10,000+ retail traders worldwide. Our focus is on methods and strategies for trading in global markets, with a comprehensive education on Indian Markets and internationally applicable trading techniques.
Product Support Role OverviewThis full-time on-site position is for a Product Support Analyst at Scalpers Trading Academy in Chennai. The successful candidate will provide application and customer support for algorithmic trading products, ensuring smooth operations and customer satisfaction.
Key Responsibilities- Application Support: Provide technical support for algorithmic trading tools, custom indicators, and trading platforms, ensuring smooth functionality for users.
- Customer Assistance: Address customer inquiries, troubleshoot issues, and resolve problems promptly to ensure high levels of customer satisfaction.
- Product Expertise: Gain an in-depth understanding of the company's trading products and strategies to assist users effectively and provide valuable insights.
- Feedback Collection: Gather feedback from customers to identify product improvements and work closely with the development team to implement updates.
- Training and Onboarding: Assist in training customers on how to use trading bots, indicators, and strategies, ensuring a seamless onboarding experience.
- Documentation: Create and maintain comprehensive documentation, FAQs, and user guides to streamline support processes and reduce repetitive queries.
- Team Collaboration: Work closely with cross-functional teams, including product development, marketing, and operations, to enhance product offerings and support services.
- Monitoring and Reporting: Monitor system performance, report issues, and escalate complex problems to the relevant technical teams for resolution.
We are looking for a highly skilled and motivated individual with the following qualifications:
- Bachelor's Degree: A degree in a relevant field such as Finance, Economics, Business Administration, Computer Science, Information Technology, or Engineering.
- Master's Degree (Preferred): Advanced degrees such as an MBA or Master's in Finance, Data Analytics, or a related domain can be an added advantage.
- Certification in Financial Markets: Certifications like NISM, NCFM or any other equivalent financial market certification is a plus.
- Stock Market Experience: Hands-on experience or academic exposure to trading, investments, or algorithmic trading is crucial.
- Communication Skills Training: Coursework or certifications in communication, customer service, or problem-solving would be beneficial for excelling in the role.
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