Advanced Trading Support Specialist

1 week ago


Chennai, Tamil Nadu, India Scalpers Trading Academy Full time

Scalpers Trading Academy in Chennai is a renowned academy that has empowered over 10,000+ retail traders worldwide with personalized training on global markets. Our comprehensive education encompasses Indian Markets and trading techniques applicable internationally. We are now poised to launch new products related to algorithmic trading.

Focused on innovation, reliability, and results, our product offers sophisticated trading bots, custom indicators, and master strategies designed to maximize returns while minimizing risk. Backed by years of market expertise and the latest financial technology, we aim to revolutionize the trading landscape.

About the Role:

Key Responsibilities
  • Provide technical support for algorithmic trading tools, custom indicators, and trading platforms to ensure smooth functionality for users.
  • Address customer inquiries, troubleshoot issues, and resolve problems promptly to maintain high levels of customer satisfaction.
  • Gain an in-depth understanding of our trading products and strategies to effectively assist users and provide valuable insights.
  • Collect feedback from customers to identify product improvements and collaborate with the development team to implement updates.
  • Assist in training customers on using trading bots, indicators, and strategies to ensure a seamless onboarding experience.
  • Create and maintain comprehensive documentation, FAQs, and user guides to streamline support processes and reduce repetitive queries.
  • Collaborate closely with cross-functional teams, including product development, marketing, and operations, to enhance product offerings and support services.
  • Monitor system performance, report issues, and escalate complex problems to relevant technical teams for resolution.
  • Leverage knowledge of stock markets to provide contextually relevant support and guidance to trading professionals.
  • Build and maintain strong relationships with customers to foster trust and loyalty, ensuring long-term engagement with our products.
Requirements
  • Bachelor's Degree (Minimum Requirement): A degree in a relevant field such as Finance, Economics, Business Administration, Computer Science, Information Technology, or Engineering.
  • Master's Degree (Preferred): Advanced degrees such as an MBA or Master's in Finance, Data Analytics, or a related domain can be an added advantage.
  • Certification in Financial Markets: Certifications like NISM, NCFM, or any other equivalent financial market certification is a plus.
  • Stock Market Experience: Hands-on experience or academic exposure to trading, investments, or algorithmic trading is crucial.
  • Communication Skills Training: Coursework or certifications in communication, customer service, or problem-solving would be beneficial for excelling in the role.

We offer a competitive salary of $60,000 per annum, commensurate with experience, along with a range of benefits including health insurance, retirement plans, and opportunities for professional growth and development.



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