Regional Service Manager

1 week ago

Pushkar, Rajasthan, India beBeeSupplyChain Full time ₹ 15,00,000 - ₹ 25,00,000
Job Overview

The Emerging Markets Manager role involves servicing orders for regional Sales Teams, validating demand, and ensuring timely issue resolution.

Key Responsibilities:
  • Manage the servicing of orders for regional Sales Teams within a defined customer service framework to achieve timely issue resolution.
  • Validate demand over the horizon, assigning prioritization to demand/orders/customers.
  • Validate demand with POs available, LCs required, regulatory clearances, artwork details, SKU codes, IL checks, Mfg License checks, Min Shelf-Life requirements, pre-shipment documents submission to customers & timelines, regulatory confirmations, and any other customer-specific requirements to ensure that the plan is achieved.
  • Analyze order status in our systems.
  • Gather information on scheduling, material receipt, and dispatch schedules.
  • Highlight potential issues that might affect defined timelines.
  • Take end-to-end ownership of assigned orders for the region.
  • Drive all documentation related to shipments with CFT teams.
  • Drives shipment planning with Logistics teams and mitigates risks/delays proactively to incur no demurrage/penalties on shipments.
  • Attend relevant meetings to get data and information on all open orders for the region and their status updates.
  • Identify issues (e.g. artwork approval, batch size, minimum order quantity etc.) which are to be resolved/approved/exempt by the sales teams.
  • Arrange cross-functional meetings to resolve bottleneck-related to priority orders in order to ensure OTIF is met.
  • Gather feedback from timely resolution of issues with concerned stakeholders.
  • Identify all outstanding/open orders for defined priority customers.
  • Analyze issues which need immediate escalations to cross-functional teams for timely resolutions.
  • Prioritize orders/customers basis defined parameters.
  • Identify key stakeholders who need to be engaged to resolve outstanding issues.
  • Provide the Head of Emerging Market SCM with detailed analysis on all outstanding orders that are to be discussed in the meetings.
Supply Chain Technology and Automation:
  • Identifies opportunities for implementing IT & Automation in Order Management processes improving Supply Chain visibility.
  • Drives the implementation and rollout cycle for all IT & Technology Automations within SCM jointly with IT.
Knowledge and Skills:
  • Advanced expertise in Microsoft Excel and Reporting (VBA Macros, Power BI).
  • Good understanding with experience of Supply Chain essential, preferably Pharma.
  • Ability to identify areas for improvement and propose innovative solutions.
  • SAP Knowledge Essential.
  • Strong analytical and problem-solving skills; attention to detail.
  • Effective communication skills.
  • Decision making, ability to prioritize on a dynamic basis.
  • Negotiation skills/conflict resolution.
  • Ability to manage multiple stakeholders.
  • Ability to understand and work around constraints.
  • Plant PPIC concepts clarity, prior experience essential.
  • Excellent time management skills and ability to meet tight deadlines.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.

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