Technical Analyst
2 weeks ago
Job Title: Technical Analyst
Job Summary: Oracle is seeking a highly skilled Technical Analyst to join our team. As a member of our Support organization, you will deliver post-sales support and solutions to our customer base, serving as an advocate for customer needs. Your focus will be on resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
Responsibilities:
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- Provide excellence in customer service support, track-incidence, diagnosis, replication, solve, and resolution of complicated and critical cases.
- Fix and resolve highly complex techno-functional problems.
- Provide Customer Service on a technical and functional level and drive complete and total resolution of each service incident.
Qualifications:
- 6 to 9 years of experience in Implementation, support, or upgrade of SaaS HCM suite of products.
- Strong problem-solving/analytical skills, effective communication, and customer support and relation skills.
- Ability to relate product functionality to business processes and offer implementation advice to customers.
Working at Oracle:
We value diversity and inclusion and are committed to creating a workforce where all individuals can do their best work. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.
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