Senior Technical Operations Analyst
16 hours ago
Job Title: Senior Technical Operations Analyst
About the Role:
We are seeking a highly skilled Senior Technical Operations Analyst to join our team. As a Senior Technical Operations Analyst, you will be responsible for ensuring the high availability of our suite of applications in the production environment.
Key Responsibilities:
- Troubleshoot and resolve production incidents in a timely and efficient manner.
- Lead service restoration and recovery efforts for critical applications.
- Drive production incident bridge calls for high-priority incidents.
- Assist the team with troubleshooting efforts, including log file analysis and research for distributed technologies and cloud technologies.
- Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis, and problem resolution.
- Assess and recommend solutions for permanent fixes to improve application stability and resiliency.
- Review production-related changes upon risk assessments.
Requirements:
- Bachelor's or Master's degree in Computer Science or Information Systems.
- 2-7 years of experience in relevant disciplines, including 24x7 production support experience.
- Strong analytical, problem-solving, and debugging skills.
- Effective written and verbal communication skills.
- Ability to work outside of normal business hours to provide after-hours or on-call support.
About Our Company:
Ameriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence.
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