Senior Operations Analyst
1 month ago
Syniverse is a world leader in connectivity solutions. As a Sr Operations Analyst, you will be responsible for providing technical solutions to complex problems. This role requires advanced knowledge of applications and associated environments, as well as tools for ongoing maintenance. A successful analyst will demonstrate accountability for assigned tasks and work effectively in a team environment.
Key Responsibilities:
- Provide technical support, determine root causes, and find solutions.
- Follow SLA guidelines, including timely follow-up, escalation, and resolution of tickets.
- Analyze metrics and identify reasons for achievements or deviations.
- Participate in ticket review and ensure appropriate solutions are provided.
- Create status reports on activities performed as per management requirement.
- Provide documentation on newly discovered solutions and develop production-ready solution support scripts.
- Monitor production servers, including system health, resource utilization, file transfer rate, database insert rate, and logs.
- Monitor application health, including file processing, data loading, completion of scheduled tasks, report generation, application-related processes, dashboards, and application logs.
- Use alarm monitoring tools, interpret conditions, resolve, and/or escalate to the next level of support.
- Provide guidance to junior team members and act as a resource for questions and reference.
Requirements:
- Bachelor's degree in computer science, electronics, or telecommunications, or equivalent experience.
- Prior experience in telecom operations is preferred.
- Ability to work 24/7/365, including helpdesk support, system monitoring, and application support.
- Excellent analytical, multitasking, and communication skills, as well as detail orientation and familiarity with testing and troubleshooting techniques.
Syniverse offers a competitive total compensation package, flexible/remote work, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. We believe diversity, equity, and inclusion are crucial to our success as a global company.
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