Senior Technical Operations Analyst

1 month ago


Hyderabad, Telangana, India Ameriprise Financial Full time
About the Role

We are seeking a highly skilled Senior Technical Operations Analyst to join our Digital Technologies applications team. As a key member of our team, you will be responsible for ensuring the high availability of our suite of applications in the production environment.

Key Responsibilities
  • Troubleshoot and resolve complex technical issues in a timely manner.
  • Lead service restoration and recovery efforts for critical applications.
  • Drive production incident bridge calls for high-priority incidents.
  • Collaborate with cross-functional teams to identify and implement permanent fixes to improve application stability and resiliency.
  • Review and assess production-related changes to ensure they meet our risk management standards.
Requirements
  • Bachelor's or Master's degree in Computer Science or Information Systems.
  • 2-7 years of experience in relevant disciplines, including 24x7 production support.
  • Strong analytical, problem-solving, and debugging skills.
  • Effective written and verbal communication skills.
  • Ability to work outside of normal business hours to provide after-hours support.
Preferred Qualifications
  • Hands-on experience with cloud administration and DevOps tools.
  • Knowledge of Tivoli Work scheduler, Mainframe System, RDBMS, SumoLogic, and Dynatrace concepts.
  • Experience with development or support of applications within the Financial Services industry.
About Our Company

Ameriprise India LLP is a U.S.-based financial planning company with a global presence. We provide client-based financial solutions to help clients plan and achieve their financial objectives. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status, or any other basis prohibited by law.



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