Senior Business Analyst, Operations Insights

3 weeks ago


Hyderabad, Telangana, India Synchrony Full time

Job Title: Senior Business Analyst, Operations Insights

Job Summary:

We are seeking a Senior Business Analyst, Operations Insights to join our team at Synchrony. As a Senior Business Analyst, Operations Insights, you will be responsible for providing critical and timely insights to our operations teams through standardized reporting.

Key Responsibilities:

  • Develop and maintain standardized reports for operations teams
  • Collaborate with stakeholders to identify business needs and develop solutions
  • Partner with data governance organization to ensure data quality and integrity
  • Act as a data steward for operations call center data
  • Identify emerging technologies to support organizational dissemination and automation strategy

Requirements:

  • Bachelor's degree in any discipline with 0-2 years of SAS & SQL coding experience; OR in lieu of a degree, 2+ years of SAS & SQL coding experience
  • Working experience with Tableau
  • Experience in setting up new reporting procedures and processes
  • Strong written/oral communication skills

About Synchrony:

Synchrony is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise, and scale encompass a broad spectrum of industries, including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet, and more.

What We Offer:

  • 100% work-from-home flexibility for all functional employees
  • Best-in-class employee benefits and programs catering to work-life balance and overall well-being
  • Regional engagement hubs across India and a co-working space in Bangalore

Eligibility Criteria:

  • Bachelor's degree in any discipline with 0-2 years of experience in analytics domain; OR in lieu of a degree, 2+ years of experience in analytics domain
  • Level 4+ employees are eligible to apply

Grade/Level: 08



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