Customer Success Specialist

3 days ago


Kolkata, West Bengal, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 15,00,000

About Us

We are a cutting-edge WhatsApp-based marketing platform empowering numerous businesses to grow their revenues via WhatsApp.

  • We exchange 400+ crore WhatsApp messages yearly between businesses and users via our platform.
  • Our platform is trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more.
  • Bizneses drive 25–80% of their revenues using our platform.

The Opportunity

  • You will collaborate with a dynamic team passionate about customer success.
  • You will gain hands-on experience in building and optimizing support systems and processes.
  • You will work closely with founders and leaders, sharing insights and receiving direct feedback.
  • You will be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Responsibilities

  • Cutomer Interaction: Manage customer inquiries across phone, email, live chat, and social media.
  • Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Custumer Records: Maintain detailed records of all interactions in CRM/support tools.
  • Product Knowledge: Develop expertise in our platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.

Requirements

  • 2-6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.

Why Choose Us?

  • You will be part of a supportive environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling startup.
  • Directly contribute to the success of brands generating a large share of revenues via our platform.


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