Salesforce Operations Expert

2 days ago

Meerut, Uttar Pradesh, India beBeeAnalyst Full time ₹ 15,00,000 - ₹ 20,00,000
Business Analyst Position

This is a unique opportunity for a skilled Business Analyst to join our organization and contribute to the success of our team.

In this role, you will be working closely with various stakeholders to analyze business needs and develop solutions to improve our business processes.

You will be responsible for driving identification of requirements across business units, identifying system processes through evaluation of business objectives, drivers, and success metrics.

  • Analyze and document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model.
  • Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes.
  • Participate in project delivery and process optimization to support the execution of projects using various project methodologies.

To be successful in this position, you will need excellent analytical, conceptual and problem-solving abilities, as well as strong interpersonal, consultative, consensus builder, and issue resolution skills.

You should have a proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution.

Professional Requirements/ Qualifications:

Technical Skills Required:

  • A minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required.
  • Change management experience preferred.
  • Project management experience preferred.
  • Salesforce Business Analyst Certification preferred.

Other Essential Skills:

  • Excellent listening, communication, facilitation and presentation soft skills.
  • Ability to define and communicate the "big picture" in terms of the solution (both functional and technical components).
  • Strong interpersonal, consultative, consensus builder, and issue resolution skills.

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