Senior IT Delivery Manager

7 days ago

Guntur, Andhra Pradesh, India beBeeProject Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a highly skilled and motivated professional to lead IT and Managed Services projects.

  • The ideal candidate will bring strong fundamentals in project management, hands-on experience with Managed Services delivery, and proven expertise in Agile methodologies.

This role demands ownership, accountability, and the ability to balance structured execution with proactive risk management in a client-facing environment.


Key Responsibilities
  1. Lead and manage the end-to-end lifecycle of IT and Managed Services projects, ensuring strict adherence to scope, schedule, and delivery objectives.
  2. Drive SLA-driven service delivery with a focus on governance, compliance, and continuous service improvement.
  3. Serve as the primary point of contact for critical issues, coordinating swift resolution with minimal impact to business operations.
  4. Develop and maintain 24/7 coverage rosters to ensure uninterrupted service availability.
  5. Oversee the preparation, review, and approval of Root Cause Analysis (RCA) documents, ensuring accuracy and timely closure.
  6. Effectively manage and refine the project backlog, collaborating with stakeholders to prioritize work items aligned with business goals.
  7. Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
  8. Maintain a consistent reporting cadence to stakeholders and internal leadership.
  9. Document and track all activities with high attention to detail, including Minutes of Meeting (MoMs), decision logs, and follow-ups.
Required Skills & Experience
  • Strong foundation in Project Management concepts – risk management, scope management, stakeholder management, change management, and decision logging.
  • Proven experience delivering projects in a Managed Services environment, including SLA management and governance models.
  • Expertise in Agile and Scrum methodologies with hands-on delivery experience.
  • Demonstrated ownership and accountability, driving deliverables with minimal supervision.
  • Highly organized with excellent documentation skills and the ability to maintain a structured, transparent, and reliable source of truth.
  • Strong proactive risk anticipation and mitigation capabilities.
  • Excellent stakeholder communication and relationship management skills with the ability to influence and lead conversations.

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