Content Operations Specialist

2 weeks ago


Bengaluru, Karnataka, India TransPerfect Full time
Job Description

We are seeking a highly skilled Content Operations Specialist to join our team in Bengaluru. As a key member of our team, you will be responsible for welcoming participants to our data collection project and leading them through the data collection session, ensuring that audio recordings adhere to project guidelines.

The ideal candidate will have excellent communication skills, be fluent in both English and Kannada, and have some technical proficiency capable of using a Mac, iPhone, and working with Terminal in macOS. You will also be responsible for uploading data and conveying session details to the project team.

Responsibilities:

• Understanding project-provided documentation to assist participants
• Interacting with participant(s) and leading them through the data collection session
• Acknowledging and resolving participants' issues, escalating unsolved issues
• Capturing data for assigned projects aiming to reach targeted daily goals
• Conveying session details to the Project Manager and Production team
• Communicating and coordinating with project teams
• Working with various hardware and software

This is an on-site role requiring strong organizational skills and attention to detail. The successful candidate will be comfortable troubleshooting problems and finding solutions.

Skills Required:

• Excellent communication skills, including speaking clearly and naturally
• Fluency in both English and Kannada (professional/business)
• Technical proficiency capable of using a Mac, iPhone, and working with Terminal in macOS
• Ability to troubleshoot problems and find solutions

Work Arrangements:

This is a short-term assignment lasting 2-3 weeks in December 2024. You will work on-site in Bengaluru, Karnataka, India, from Monday to Friday, 8:30am to 5:30pm. We offer a competitive salary and benefits package.

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