Lead Content Development Specialist

23 hours ago


Bengaluru, Karnataka, India Simplotel Full time
About the Company

Simplotel is a Bangalore-based SaaS company that helps over 2000 hotels across 21 countries grow their direct business.

We provide a comprehensive platform for hoteliers to manage their online presence and grow their direct bookings.

Founded in October 2013 and funded by Go-MMT, India's largest Online Travel Agency.

Job Requirements

We are looking for a Senior/Lead Content Operations Specialist with a keen eye for detail and excellent command of English.

As a Senior/Lead Content Operations Specialist, you will work closely with our hotel partners to understand their requirements and process content modifications for their websites.

You must also possess knowledge of the best SEO practices to optimize the website for our customers.

Responsibilities
  • Develop and implement content strategies to meet the needs of our hotel partners.
  • Work closely with our hotel partners to understand their requirements and process content modifications for their websites.
  • Develop and conduct training sessions for large clients to effectively leverage the use of our CMS.
  • Manage and resolve customer queries and issues received via a ticketing system and chat.
  • Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers).
Requirements

A keen eye for detail and the ability to scrutinize for quality.

Excellent written and spoken English.

Ability to modify (write and edit) content.

BASIC UNDERSTANDING OF THE HOTEL AND THE TRAVEL INDUSTRY.

BASIC TECHNICAL SKILLS TO WORK WITH CONTENT MANAGEMENT SYSTEMS.

Knowledge & understanding of the best SEO practices.

Ability to work with customers - large and small.

Ability to collaborate within a team and with cross-functional departments.

Ability to manage time and hit deadlines.

Salary Range

₹15,00,000 - ₹22,00,000 per annum.

Location

Bangalore

This role is based in Bangalore, one of the fastest-growing cities in the world.



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