Content Specialist
1 week ago
We are seeking a highly motivated and experienced Content Specialist to join our team at Cloudera. This role is ideal for an individual who is passionate about creating high-quality content that resonates with our customers.
About the Role:In this position, you will be responsible for reviewing, editing, and publishing knowledge base articles on a daily basis to ensure they meet our quality standards. Your primary goal will be to drive successful self-help experiences and support interactions by providing beneficial assistance to our customers and support teams.
- Create and manage content within our Customer Support Knowledge Base, ensuring it adheres to our quality standards.
- Review reports and provide input and recommendations into analysis, quality, and improvement of articles and procedures.
- Identify content gaps and actively work on getting those closed.
- Collaborate with technical teams to create awareness of documentation quality and improve external and internal customer experience.
- Reward authors with KB scorecards and track individual progress.
To be considered for this role, you must have:
- At least 3-5 years of experience in the field of Knowledge management or technical writing.
- Bachelor's degree in IT/English/Journalism or equivalent experience.
- Excellent writing, documentation, and presentation skills.
- Awareness of Knowledge Base concepts or KCS methodology is a plus.
- Certification in Technical Writing or Instructional Design will be an added advantage.
As a Content Specialist at Cloudera, you can expect:
- Competitive salary: $120,000 - $180,000 per year.
- Generous PTO policy.
- Flexible WFH policy.
- Mental & Physical Wellness programs.
- Phone and Internet Reimbursement program.
- Access to Continued Career Development.
- Comprehensive Benefits and Competitive Packages.
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