Content Specialist

1 week ago


Bengaluru, Karnataka, India Cloudera Full time
Job Title: Content Specialist

We are seeking a highly motivated and experienced Content Specialist to join our team at Cloudera. This role is ideal for an individual who is passionate about creating high-quality content that resonates with our customers.

About the Role:

In this position, you will be responsible for reviewing, editing, and publishing knowledge base articles on a daily basis to ensure they meet our quality standards. Your primary goal will be to drive successful self-help experiences and support interactions by providing beneficial assistance to our customers and support teams.

  • Create and manage content within our Customer Support Knowledge Base, ensuring it adheres to our quality standards.
  • Review reports and provide input and recommendations into analysis, quality, and improvement of articles and procedures.
  • Identify content gaps and actively work on getting those closed.
  • Collaborate with technical teams to create awareness of documentation quality and improve external and internal customer experience.
  • Reward authors with KB scorecards and track individual progress.
Requirements:

To be considered for this role, you must have:

  • At least 3-5 years of experience in the field of Knowledge management or technical writing.
  • Bachelor's degree in IT/English/Journalism or equivalent experience.
  • Excellent writing, documentation, and presentation skills.
  • Awareness of Knowledge Base concepts or KCS methodology is a plus.
  • Certification in Technical Writing or Instructional Design will be an added advantage.
What We Offer:

As a Content Specialist at Cloudera, you can expect:

  • Competitive salary: $120,000 - $180,000 per year.
  • Generous PTO policy.
  • Flexible WFH policy.
  • Mental & Physical Wellness programs.
  • Phone and Internet Reimbursement program.
  • Access to Continued Career Development.
  • Comprehensive Benefits and Competitive Packages.

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