Content Specialist Lead
2 weeks ago
At Simplotel, we're on a mission to simplify the life of hoteliers through technology. As a Senior Content Specialist, you'll play a crucial role in helping us achieve this goal.
About the RoleWe're looking for a talented individual with a keen eye for detail and excellent written and spoken English skills. Your primary responsibility will be to work closely with hotels to understand their requirements and process modifications to content for their website - their most important online marketing channel.
You'll need to possess knowledge of best SEO practices to optimize the website and develop an in-depth understanding of all features of Simplotel's content management system. This will enable you to conduct training sessions for large clients to effectively leverage the use of our CMS.
Key Responsibilities- Work with hotels to understand their requirements and process modifications to content for their website
- Develop and implement best SEO practices to optimize the website
- Develop an in-depth understanding of all features of Simplotel's content management system
- Conduct training sessions for large clients to effectively leverage the use of our CMS
- Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat
- Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects
You'll also be responsible for driving and overseeing the allocation of work assignments and timely delivery of the same. Additionally, you'll prioritize and manage several open issues simultaneously, manage projects / large customers and ensure that the project is delivered on time with high quality.
RequirementsTo succeed in this role, you'll need:
- A keen eye for detail and the ability to scrutinize for quality
- Excellent written and spoken English
- Ability to modify (write and edit) content
- Project Management
- Strong Communication Skills
- BASIC understanding of the hotel and the travel industry
- BASIC technical skills to work with content management systems
- Knowledge & understanding of the best SEO practices
- Ability to work with customers - large and small
- Ability to collaborate within a team and with cross-functional departments
- Ability to manage time and hit deadlines
Location: Bangalore
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