Product Support Specialist

4 weeks ago


Mumbai, Maharashtra, India Ring Full time

Ring, a leading online Instant Credit Platform in India, is seeking an experienced Product Support Engineer to enhance the functionality and quality of its user-oriented online platform.

This role involves technical problem-solving, collaboration with engineering teams, and continuous product improvement.

Key Responsibilities:

  • Investigate and resolve customer-reported software-related issues.
  • Stay updated on new features and changes in the company's products and services.
  • Escalate unresolved issues to higher-level engineering teams and track progress until resolution.
  • Develop and maintain technical documentation, user guides, and FAQs.
  • Participate in product testing, debugging, and quality assurance to ensure optimal performance.
  • Provide product training sessions to internal teams and customers to enhance product use and understanding.
  • Collect customer feedback and share insights with the product team for potential enhancements.
  • Conduct post-incident reviews and analysis to identify root causes and long-term fixes.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 3+ years of experience in technical support or engineering roles, preferably with software products.
  • Strong problem-solving skills and ability to diagnose technical issues.
  • Excellent written and verbal communication skills.
  • Basic knowledge of programming languages.

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