
Business Operations Manager
3 days ago
Job Title: Business Operations Manager
Role and ResponsibilitiesThe successful candidate will serve as a Business Support Team Supervisor, leading the team to achieve exceptional results.
Key Responsibilities:
- Deliver and manage key performance indicators (KPIs) and metrics in line with prescribed targets.
- Prioritize and organize work according to business priorities.
- Develop an in-depth understanding of technical aspects of the process.
- Drive process improvements within the team for improved efficiency, client experience, or better risk controls.
- Periodically review process risks and ensure adequate controls are in place.
- Meet with stakeholders to discuss process-related challenges and opportunities.
- Work with relevant stakeholders to effectively resolve escalations.
- Lead projects/tasks end-to-end in coordination with onshore stakeholders.
Additional Responsibilities:
- Forecast and plan resource requirements.
- Manage resources efficiently through peaks and troughs in the business cycle.
- Ensure contingency planning is in place for critical resources.
Leadership and Development:
- Set appropriate goals and expectations for the team and conduct regular progress reviews.
- Work closely with individuals and help them reach their full potential.
- Assess and develop competency levels to ensure team members have the expertise needed to add value to the business.
- Proactively identify performance issues. Create action plans and coach team members to improve performance.
- Conduct 1-1 and team meetings in line with the Operational Engagement Framework.
- Manage attrition and absenteeism in the team.
Required Competencies:
- Focus on clients.
- Work in teams.
- Drive excellence.
- Influence stakeholders.
- Develop talent.
Eligibility Criteria:
- Minimum 3 years' experience as a team leader managing a team of 15+ individuals.
Preferred Qualifications:
- Any graduate/postgraduate degree.
Desirable Skills:
- Excellent verbal and written communication skills.
- Good interpersonal skills.
- Good analytical skills.
Knowledge:
- Good understanding of accounting and insurance principles preferred.
This role requires strong leadership and project management skills, as well as excellent communication and interpersonal skills.
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