Business Operations Manager

8 hours ago

Anand, Gujarat, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000
Key Performance Team Leader Role

We are seeking a skilled and experienced Team Lead to drive our client's success by leading high-performing teams.

  • Foster strong relationships with clients, employees, and partners through effective stakeholder management.
  • Maintain a low attrition rate and team shrinkage by implementing retention strategies.
  • Develop and implement performance management processes to enhance employee productivity and growth.
  • Resolve customer complaints and issues that employees cannot handle independently.
  • Address schedule changes, employee call-ins, and other staffing challenges proactively.
  • Fulfill absent employees' roles as needed to maintain seamless business operations.
  • Model high service standards and attention to detail for all employees to follow.
  • Delegate tasks to team members, promoting collaboration and efficiency.
  • Organize daily activities effectively, ensuring smooth workflow.
  • Recruit, interview, and onboard new hires, aligning them with company values.
  • Supervise employees, providing training and coaching to optimize job performance.
  • Train employees in essential safety procedures and update their knowledge as needed.
  • Resolve employee conflicts promptly, maintaining a positive work environment.
About the Role
  • Proven experience as a team leader or supervisor.
  • In-depth understanding of performance metrics and analysis.
  • Proficient in MS Excel and other productivity tools.
  • Excellent communication, leadership, and interpersonal skills.
  • Strong organizational, time-management, and decision-making abilities.
  • Critical thinking, problem-solving, and negotiation skills.
  • On-the-job training and continuous learning mindset.

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