Business Operations Director

2 days ago


Anand, Gujarat, India beBeeManagement Full time ₹ 8,00,000 - ₹ 15,00,000

Key Responsibilities:

  • Operate Business Functions: Oversee daily operations, including customer engagement, sales, and support processes.
  • Lead a Team of Supervisors, Team Leaders, and Representatives
  • Monitor Performance Metrics, Customer Satisfaction, and Agent Productivity
  • Implement Strategies for Enhanced First-Call Resolution and Reduced Average Handling Time
  • Drive Training and Development Initiatives
  • Handle Escalations and Ensure Timely Resolution of Customer Concerns
  • Collaborate with Stakeholders to Ensure Alignment on Process Requirements
  • Prepare Reports and Share Performance Insights with Management
  • Implement Process Improvements to Enhance Efficiency and Customer Experience
  • Maintain Compliance with Quality Standards and Data Security Protocols

Requirements:

  • Graduate/Postgraduate in Any Discipline
  • 4–8 Years of Experience in Business Operations, with at least 2 Years in a Leadership/Supervisory Role
  • Strong Expertise in Operational Management (Domestic/International)
  • Excellent Communication, Coaching, and People Management Skills
  • Hands-on Experience with Business Tools, Systems, and Reporting Software
  • Ability to Manage Performance Metrics like AHT, CSAT, FCR, and Attrition
  • Willingness to Work in Rotational Shifts (Including Night Shifts, if Required)

What We Offer:

  • Competitive Salary Package + Performance-Based Incentives
  • Fast-Paced Career Growth Opportunities
  • Training & Development Programs for Professional Enhancement
  • Exposure to Global/Domestic Business Processes


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