Business Operations Manager

21 hours ago

Anand, Gujarat, India beBeeManagement Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: Business Operations Manager

Job Summary:

The key responsibility for this position would be to manage end-to-end business operations, including WIP management, central initiatives to ease issuance through regular engagement with distribution and policy issuance teams to ensure business continuity.

This role would be responsible for strategic initiatives and leading data and reporting for bank and internal teams to drive fulfillment processes.

Key Responsibilities:

  • Relationship Management:
    • Strengthening relationships through regular engagement with distribution heads.
    • Engaging regularly to monitor and improve performance.
  • Managing New Business:
    • Responsible for managing new business issuance by ensuring daily traction on WIP to meet monthly targets.
    • Driving WIP clearance through hub teams to clear field WIP on a daily basis for issuance.
    • Regular governance calls with HUBs teams.
    • Responsible for end-to-end WIP management.
    • Identifying opportunities for improvement and driving various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partners.
  • Data and Reporting:
    • Delivery of reports and analysis on various parameters of business and processing to derive plans of action for improvement.
    • Enabling and supporting distribution with various data sets, reports, and dashboards.
    • Working closely with internal departments on reports automation agendas.
    • Creating and preparing various presentations to be shared with senior management as required.
  • Control and Monitor Process:
    • Ensuring maintenance and updating of SOPs and 4-sheeters.
    • Documenting and controlling changes in existing processes.
    • Ensuring all service requests are processed as per defined SLAs.
  • Projects and Continuous Improvement:
    • Conducting benchmarking internally and externally to establish best-in-class delivery/quality standards.
    • Rolling out new guidelines for distribution adherence.
  • Manage People:
    • Developing team members to perform effectively and efficiently.

Measures of Success:

  • Monthly governance engagements with distribution leaders/head.
  • Publishing the monthly issuance dashboard/scorecard.
  • Driving operational efficiencies with the distribution team.
  • 92% M0 Issuance.
  • 94% M2 Issuance.
  • FTR of 85%.
  • Driving customer satisfaction through resolution of escalations and requests with TAT.
  • Number of projects completed - Complete 1 Green/Black belt project for the year.
  • Talent retention >10% attrition for G2M2abv.
  • Accurate reconciliation of business data/reports.
  • User-friendly customization of analytical reports.
  • Number of initiatives deployed to bring in process improvements.
  • Effective alignment across departments with minimal escalations.

Desired Qualification and Experience:

  • Graduate/Post Graduate in Management.
  • Must have a minimum of 10+ years of experience.
  • 5 years in relationship management and Banca operations management.
  • Sound knowledge of Bancassurance or banking operations model & specifically operations processes.
  • Good communication & analytical skills.
  • Strong data skills and solution-centric approach.
  • Customer-centric approach.
  • Process documentation and systems approach.
  • Computer skills in using databases and office management software including spreadsheets/presentation skills.
  • Team management and strong relationship skills.
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