Hotel Operations Manager

2 weeks ago


Hyderabad, Telangana, India AccorHotel Full time

Primary Responsibilities:

  • Team Supervision: Oversee the planning, control, and coordination of all team activities in the operations department.
  • Quality Assurance: Ensure beverages served are prepared according to standard recipes and meet excellent quality standards.
  • Guest Relations: Respond to guest complaints, requests, or inquiries regarding services.
  • Novotel Interest: Bring any matters affecting Novotel Hyderabad Airport's interests to management attention.

People Management:

  • Staff Development: Motivate and develop staff for smooth department functioning and promote teamwork.
  • Guest Satisfaction: Achieve guest satisfaction and organizational profitability through effective resource utilization.
  • Department Cooperation: Establish and maintain seamless coordination with all Novotel Hyderabad Airport departments for maximum cooperation, productivity, morale, and guest service.
  • Training: Train the team according to established procedures and ensure they are trained for all safety provisions.

Operational Management:

  • Trends and Equipment: Stay updated with food and beverage preparation and service trends, practices, and equipment in the bar.
  • Equipment Setup: Set up equipment and prepare mise en place according to bar policy.
  • Sales Volume: Increase sales volume in all outlets through up-to-date marketing menus, seasonal and special offerings, festivals, and promotions.
  • Amenities: Ensure all amenities are properly arranged prior to service on a daily basis.
  • Beverage Knowledge: Possess working knowledge of wine, cocktails, and mixing all beverages.
  • Daily Inventory: Note daily beverage inventory, bar opening and closing stock, and initiate requisitions according to established par stock.
  • Bar Maintenance: Ensure the Food and Beverage Attendant Bar maintains cleanliness and mise en place level at the bar counter, cabinets, shelves, floor, and service pantry for smooth operation.

Qualifications:

Knowledge and Experience:

  • Education: Secondary/High school education or Hotel Management degree.
  • Certification: Additional certification(s) in Food and Beverage will be an advantage.
  • Language: Good reading, writing, and oral proficiency in English language.
  • Language Skills: Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Experience: Minimum 3 years of relevant experience in a similar capacity.
  • Software Skills: Working knowledge of MS Excel, Word, and PowerPoint.

Competencies:

  • Communication: Good communication and customer contact skills.
  • Service Orientation: Service-oriented with an eye for details.
  • Teamwork: Ability to work effectively and contribute in a team.
  • Self-Motivation: Self-motivated and energetic.
  • Professionalism: Must be well-presented and professionally groomed at all times.

Remote Work: No

Employment Type: Full-time



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