Hotel Operations Manager
2 weeks ago
Primary Responsibilities:
- Team Supervision: Oversee the planning, control, and coordination of all team activities in the operations department.
- Quality Assurance: Ensure beverages served are prepared according to standard recipes and meet excellent quality standards.
- Guest Relations: Respond to guest complaints, requests, or inquiries regarding services.
- Novotel Interest: Bring any matters affecting Novotel Hyderabad Airport's interests to management attention.
People Management:
- Staff Development: Motivate and develop staff for smooth department functioning and promote teamwork.
- Guest Satisfaction: Achieve guest satisfaction and organizational profitability through effective resource utilization.
- Department Cooperation: Establish and maintain seamless coordination with all Novotel Hyderabad Airport departments for maximum cooperation, productivity, morale, and guest service.
- Training: Train the team according to established procedures and ensure they are trained for all safety provisions.
Operational Management:
- Trends and Equipment: Stay updated with food and beverage preparation and service trends, practices, and equipment in the bar.
- Equipment Setup: Set up equipment and prepare mise en place according to bar policy.
- Sales Volume: Increase sales volume in all outlets through up-to-date marketing menus, seasonal and special offerings, festivals, and promotions.
- Amenities: Ensure all amenities are properly arranged prior to service on a daily basis.
- Beverage Knowledge: Possess working knowledge of wine, cocktails, and mixing all beverages.
- Daily Inventory: Note daily beverage inventory, bar opening and closing stock, and initiate requisitions according to established par stock.
- Bar Maintenance: Ensure the Food and Beverage Attendant Bar maintains cleanliness and mise en place level at the bar counter, cabinets, shelves, floor, and service pantry for smooth operation.
Qualifications:
Knowledge and Experience:
- Education: Secondary/High school education or Hotel Management degree.
- Certification: Additional certification(s) in Food and Beverage will be an advantage.
- Language: Good reading, writing, and oral proficiency in English language.
- Language Skills: Ability to speak other languages and basic understanding of local languages will be an advantage.
- Experience: Minimum 3 years of relevant experience in a similar capacity.
- Software Skills: Working knowledge of MS Excel, Word, and PowerPoint.
Competencies:
- Communication: Good communication and customer contact skills.
- Service Orientation: Service-oriented with an eye for details.
- Teamwork: Ability to work effectively and contribute in a team.
- Self-Motivation: Self-motivated and energetic.
- Professionalism: Must be well-presented and professionally groomed at all times.
Remote Work: No
Employment Type: Full-time
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