
Global Customer Support Leader
1 day ago
We are seeking a seasoned professional to lead our global customer support operations.
Key Responsibilities:
- Manage global customer support across multiple time zones
- Lead high-performing teams across geographies
- Drive escalation resolution, platform issue troubleshooting, and support KPIs
- Build and implement support SLAs, SOPs, QA metrics
- Own customer retention through a customer-first support mindset
- Collaborate cross-functionally with Product, Tech & Delivery teams
- Recruit, train, and mentor high-performing support teams
Requirements:
- 10+ years in Customer Support / Experience roles for SaaS platforms
- Experience managing global enterprise accounts (US & EMEA preferred)
- Familiar with DevOps/SaaS support ecosystem
- Excellent English communication and escalation management
- Strong in KPI management, data analytics & customer engagement
- Hospitality SaaS experience is a plus
About This Role
This role offers the opportunity to work with a global team, driving customer satisfaction and excellence in support delivery.
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