Global Customer Support Leader

1 day ago


Kurnool, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Director Customer Support Job Description

We are seeking a seasoned professional to lead our global customer support operations.

Key Responsibilities:

  • Manage global customer support across multiple time zones
  • Lead high-performing teams across geographies
  • Drive escalation resolution, platform issue troubleshooting, and support KPIs
  • Build and implement support SLAs, SOPs, QA metrics
  • Own customer retention through a customer-first support mindset
  • Collaborate cross-functionally with Product, Tech & Delivery teams
  • Recruit, train, and mentor high-performing support teams

Requirements:

  • 10+ years in Customer Support / Experience roles for SaaS platforms
  • Experience managing global enterprise accounts (US & EMEA preferred)
  • Familiar with DevOps/SaaS support ecosystem
  • Excellent English communication and escalation management
  • Strong in KPI management, data analytics & customer engagement
  • Hospitality SaaS experience is a plus

About This Role

This role offers the opportunity to work with a global team, driving customer satisfaction and excellence in support delivery.



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