Global Support Expert

5 days ago

Kurnool, Andhra Pradesh, India beBeeSupport Full time ₹ 4,80,000 - ₹ 7,20,000
Job Description:We are a FinTech company that provides advanced trading analytics tailored to individual investors in the US and Indian stock markets. Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets.About the Role:We're looking for an experienced support professional with strong live chat and email skills to assist our global user base. As the primary point of contact, you will be responsible for guiding users through platform features, troubleshooting issues, and ensuring they have a positive experience.Key Responsibilities:
  • Respond to customer queries primarily via live chat and email
  • Guide users through platform features, onboarding, and usage best practices
  • Maintain a knowledge base and ensure help content is up to date
  • Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
  • Track recurring issues and contribute to support process improvements
  • Ensure fast, clear, and empathetic communication with a global audience
  • Handle concurrent chats/emails accurately
Requirements:
  • Graduate with 2+ years of experience in live chat and email support roles (must-have)
  • Self-starter who can learn product knowledge and workflows independently (must-have)
  • Proven ability to manage multiple chat threads simultaneously with high accuracy
  • Excellent written English and strong professional communication skills
  • Prior experience supporting a SaaS product or FinTech platform is highly preferred
  • Ability to confidently navigate and understand a complex, feature-rich platform
  • Familiarity with or interest in stock markets/trading is a strong plus
  • Basic Excel proficiency and comfort with structured data formats
  • Willingness to work night shifts aligned with US hours
Why Work With Us?
  • Be the real-time support lead for thousands of global traders
  • Collaborate with a focused, friendly, and fast-moving team
  • Learn the ins and outs of FinTech, trading analytics, and customer operations
  • Competitive pay with performance-based growth opportunities
  • Clear upward mobility into senior support, product, technical or operations roles

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