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Customer Support Specialist
2 weeks ago
About this Role
- Answering inbound calls from healthcare plan members.
Your Responsibilities
- Understanding coverage and healthcare requirements through member interactions.
- Resolving member issues via verbal and written communication.
What We're Looking For
- At least 1 year of customer service experience (international).
- Ability to read, write, and converse proficiently in US English.
- Basic computer skills.
What You Can Expect
- Ongoing support for career growth and development.
- An inclusive organization that values community engagement.
- A global team committed to learning and personal growth.
- A comprehensive benefits package including transportation reimbursement, paid time off, tuition assistance, and wellness programs.
About Your Success
We're dedicated to helping you succeed throughout your career. From initial training to ongoing coaching, you'll have access to resources supporting your professional growth. Your caring nature and commitment to delivering exceptional customer experiences will shine through as you help our members.
You'll report directly to the Team Lead and contribute to both customer satisfaction and team success.
