Customer Success Specialist
4 weeks ago
About the Role
We are seeking a skilled Customer Development Representative to join our team at Infoblox. As a key member of our Customer Development team, you will work closely with Sales, Order Management, Legal, Finance, Technical Support, Channel partners, and customers to drive the sale and closure of maintenance and subscription renewals.
Key Responsibilities
- Analyze data collected during account reviews and meetings to create practical proposals and ensure customer satisfaction
- Manage the timely generation of renewal quotes, validation, audits, and all other aspects of maintenance and subscription renewals
- Facilitate relationships with clients, encouraging adoption and retention of Infoblox products and aligning with customer goals to enhance organizational efficiency
- Partner with internal teams such as Customer Support, IT, and Order Management for any data correction or error fixes
- Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
- Collaborate with the Sales Account team to support accounts, identifying opportunities for improving Infoblox services across functions and developing upsell and cross-sell opportunities
- Assess customer needs, goals, and challenges, tailoring solutions to align with customer objectives
- Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account team to identify areas for expansion, upsell, and refresh
- Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
- Strive for a minimum in-quarter renewal rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive renewal bookings without extensive field engagement
Requirements
- Minimum two years of experience in customer service industry supporting U.S./U.K. customers
- Excellent verbal and written communication skills
- Expert working knowledge of the service business
- Experience working with both internal and external customers in a multi-tier channel environment
- Proficiency with Microsoft office suite, especially on Excel
- Excellent organizational and time management skills
- Self-motivated team player with fresh and innovative ideas
- Bachelor's degree preferred
What Success Looks Like
- After six months, you will be familiar with the Infoblox Product Suite, have built relationships internally, and identify and relay customer requests that align with the company's vision
- After about a year, you will collect and analyze customer data to optimize the customer's experience, increase customer loyalty and reduce churn, aggregate the underlying issues of the product/service, the desires of the customer, and the long-term vision of the company, and demonstrate excellent territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with Account teams and partners
We've Got You Covered
Our holistic package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our daily—we believe in transparency, curiosity, respect, and, above all, having fun while delighting our customers.
Why Infoblox?
We've created a culture that embraces and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you can grow and develop your career.
-
Customer Order Specialist
1 week ago
Thiruvananthapuram, Kerala, India Universal Marine Medical Full timeJob Summary:We are seeking a highly detail-oriented and organized Customer Order Specialist to join our team at Universal Marine Medical. This role will be responsible for ensuring the efficient and accurate processing of customer orders from receipt to fulfillment.About the Role:The Customer Order Specialist will play a crucial role in maintaining effective...
-
Customer Acquisition Specialist
1 week ago
Thiruvananthapuram, Kerala, India ADVENXA Full timeJob Opportunity at AdventxaWe are seeking a skilled Customer Acquisition Specialist - Tele-Sales to join our team in Thiruvananthapuram, Kerala. This role is ideal for individuals with 1 to 2 years of sales experience in banking or BFSI.Job Description:The successful candidate will be responsible for conducting tele-sales to promote and sell third-party...
-
Customer Success Advocate
2 weeks ago
Thiruvananthapuram, Kerala, India Infoblox Full timeAs a key member of our Customer Development team, you will play a vital role in expediting the sale and closure of maintenance and subscription renewals. You will work closely with Sales, Order Management, Legal, Finance, Technical Support, Channel partners, and customers to identify opportunities for growth and drive revenue increase. Key responsibilities...
-
Business Development Specialist
7 days ago
Thiruvananthapuram, Kerala, India RDC Concrete (India) Pvt Ltd Full timeThe ideal candidate for this Business Development Specialist role at RDC Concrete (India) Pvt Ltd will be a seasoned sales professional with a proven track record of success.Estimated salary for this position is ₹800,000 - ₹1,200,000 per annum based on industry standards and the required skills and qualifications.Key responsibilities include:Meet and...
-
Medical Equipment Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India Andd Jobs Full timeWe are seeking a Medical Equipment Specialist to join our team at Andd Jobs. The ideal candidate will have 1+ years of experience and an MBA, Graduate, or B.Pharma qualification.The role involves meeting a specified number of doctors daily by working in a pre-planned territory. Key responsibilities include increasing sales by promoting products, making...
-
Dental Software Support Specialist
1 week ago
Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full timeJob DescriptionWe are seeking a highly skilled Dental Software Support Specialist to join our team at CareStack™ - Dental Practice Management.About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to provide exceptional support to our customers in the US dental industry. As a key member of our customer success team,...
-
Desktop Support Specialist
4 weeks ago
Thiruvananthapuram, Kerala, India Inspirisys Solutions Limited Full timeDesktop Support SpecialistAt Inspirisys Solutions Limited, we are seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for handling all hardware related issues, troubleshooting desktop, printers, LAN, and VPN related issues, and maintaining and troubleshooting application software.Key...
-
Quality Assurance Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India Snaphunt Full timeQuality Assurance SpecialistThe RoleWe are seeking a Quality Assurance Specialist to join our team at Snaphunt. As a key member of our construction team, you will be responsible for ensuring the highest quality standards in our projects.Key ResponsibilitiesDevelop and implement quality management systems for construction projects.Conduct regular audits to...
-
Sales Business Development Specialist
4 weeks ago
Thiruvananthapuram, Kerala, India Cogniphi Technologies Pvt Ltd Full timeKey Responsibilities:As a Sales Business Development Specialist at Cogniphi Technologies Pvt Ltd, you will be responsible for laying the groundwork to acquire customers and supporting clients throughout the sales process. This includes identifying customer needs, developing sales strategies, and creating marketing concepts. You will also be responsible for...
-
Thiruvananthapuram, Kerala, India Guidehouse Full timeAbout the RoleWe are seeking a highly skilled Transaction Monitoring and Risk Mitigation Specialist to join our team at Guidehouse.Job DescriptionThis role will involve performing in-depth reviews of AML alerts to identify potential risks associated with financial crimes. The successful candidate will have excellent research and analytical skills, as well as...
-
Enterprise Cloud Networking Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India Infoblox Full timeJob Title: Enterprise Cloud Networking SpecialistJob Summary:We are seeking an experienced Enterprise Cloud Networking Specialist to join our Support/SaaS Ops team in Trivandrum. The ideal candidate will have a strong background in cloud-native SaaS products and be able to monitor and support cloud-based network infrastructures.Responsibilities:Monitor and...
-
Customer Development Representative
4 weeks ago
Thiruvananthapuram, Kerala, India Infoblox Full timeAbout the RoleWe are seeking a highly skilled Customer Development Representative to join our team at Infoblox. As a key member of our Customer Development team, you will work closely with Sales, Order Management, Legal, Finance, Technical Support, Channel partners, and customers to expedite the sale and closure of all maintenance and subscription...
-
Strategic Talent Acquisition Specialist
5 days ago
Thiruvananthapuram, Kerala, India Muthoot Fincorp Ltd. Full timeAbout Muthoot Fincorp Ltd.Muthoot Fincorp Ltd is a leading organization in the financial services sector, committed to providing excellent customer service and innovative solutions. Our company values diversity, inclusivity, and collaboration, and we are looking for talented individuals who share our vision.Job OverviewWe are seeking an experienced Strategic...
-
Product Support Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full timeCareStack Support SpecialistAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at CareStack, a leading dental practice management platform. As a Product Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved promptly and...
-
Software Engineering Specialist
2 weeks ago
Thiruvananthapuram, Kerala, India Resbee Info Technologies Full timeWe are seeking a skilled Software Engineering Specialist to join our team at Resbee Info Technologies Pvt Ltd.About the RoleThe successful candidate will be responsible for writing clean, efficient, and well-documented code, gathering user feedback, and contributing to a dynamic team delivering high-quality products.Key ResponsibilitiesDesign and implement...
-
SAP Commission Specialist Lead
1 day ago
Thiruvananthapuram, Kerala, India Risemet Staffing LLP Full timeSeeking an experienced SAP commission specialist to lead end-to-end implementations of SAP commissions with Oracle/HANA as backend database. The ideal candidate will have at least 1 implementation experience and 2 years of AMS activities.Job Description:Risemet Staffing LLP is hiring a SAP commission specialist to configure compensation plans, load reference...
-
Technical Product Support Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full timeCareStack US Dentistry Support SpecialistAre you passionate about delivering exceptional customer support in the healthcare technology sector? Do you have a knack for troubleshooting and resolving complex technical issues?We are seeking a highly skilled Technical Product Support Specialist to join our team at CareStack. As a key member of our support team,...
-
Senior Database Systems Specialist
1 week ago
Thiruvananthapuram, Kerala, India Palnar Full timeAbout PalnarAt Palnar, we are looking for a highly skilled Senior Database Systems Specialist to join our team. This role is responsible for managing the support, implementation, maintenance, and security of our SQL server landscape.Job OverviewWe are offering a competitive salary of $120,000 per year.The successful candidate will have at least 5 years of...
-
Airport Operations Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India Kaitech technologies Services Full timeJob Role: Airport Operations SpecialistAs an Airport Operations Specialist at Kaitech technologies Services, you will be responsible for managing flight and fare enquiries, ensuring good communication in English, and working a 6-day week with one week off.Key Responsibilities:Manage ticketing and reservation operationsCollaborate with the Aviation and...
-
Customer Support Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India Infoblox Full timeAbout the RoleWe are seeking a talented Customer Development Representative to join our Customer Development team at Infoblox. As a Customer Development Representative, you will work closely with Sales, Order Management, Legal, Finance, Technical Support, Channel partners, and customers to expedite the sale and closure of all maintenance and subscription...