Insurance Operations Excellence Manager

2 days ago

Noida, Uttar Pradesh, India beBeeOperational Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Role Overview

This is an exciting opportunity to drive team performance and achieve exceptional results in Insurance Operations.

The successful candidate will be responsible for ensuring daily service level metrics are met, while maintaining high accuracy. They will provide mentorship and development to direct reports, meeting quality, customer experience, and efficiency requirements.

Key Responsibilities:

  • Lead transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, and benchmarking to make processes more efficient and effective.
  • Effectively engage with customers to understand and address their pain points.
  • Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture, and build a solid team.
  • Align with customer goals and deliver on commitments consistently.
  • Foresee risks, be proactive, and predictive while developing mitigation plans.
  • Build impactful customer relationships, improve Net Promoter Score, maintain existing business, and drive revenue growth.

Requirements:

  • Operating Leader position in Insurance Vertical (London/ UK Markets).
  • Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims.
  • Ability to prioritize and manage effectively across many competing and concurrent tasks.
  • Ability to manage multiple geographies and understand cultural nuances.
  • Ability to manage through indirect authority and matrixed organization structures.
  • Strong negotiation, facilitation, and influencing skills.
  • Exceptional verbal and written communication and presentation skills.
  • Ability to work with all levels of the organization.
  • Exposure/experience to systematically evaluate business opportunities and have an ambitious attitude to build on existing capabilities.
  • Leverage lean six sigma framework to drive continuous performance improvement.

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